General conditions of use and purchase

Owner and general contract conditions
These General Contracting Conditions - now hereinafter GCC - regulate the purchasing conditions of the different products offered on our website: www.royalbio.com, owned by Royal Bio & Natural Ingredients SL (hereinafter Royal Bio), Spanish company, with NIF B73978256, and located at C/ Castillo de Aledo, 27-29, Pol. Ind. Base 2000, 30564, Lorquí, Murcia – Spain.

Users who make purchases at www.royalbio.com fully accept these GTC and will be bound by them, as if they were written at the time of contracting/purchase.

It will be an essential requirement to read and accept the GTC, prior to purchasing any product through www.royalbio.com

Royal Bio & Natural Ingredients SL reserves the right to modify the GTC at any time and without prior notice. The GTC will always be accessible from the website, so that the user can consult or print them at any time.

The prices and conditions of sale are for informational purposes only and may be modified in response to market fluctuations. However, placing the order by completing the purchase form implies compliance with the price offered and with the general conditions of sale in force at that specific time. Once the order has been formalized, the purchase will be deemed to have been completed in full, with all the legal guarantees that protect the purchasing consumer and, from that moment, the prices and conditions will have a contractual nature and cannot be modified without the express agreement of both contracting parties. . The electronic document in which the contract is formalized will be archived and the user will have access to it in their client area.

Royal Bio reserves the right to deny and/or suspend access to the services provided on www.royalbio.com for reasons of violation of contractual good faith, non-compliance with applicable legislation, these General Purchase Conditions and/or or in cases of fraud detected by this company and/or any of its suppliers.

SHIPPING:
Delivery times range from 48 to 72 peninsular hours to 7 business days internationally. We cannot guarantee these delivery times, although we try to ensure that transport companies comply with them whenever possible. In rural towns far from urban centres, it is not possible to guarantee delivery within 48 hours under any circumstances.
Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. For orders that include several items, a single shipment will be made and the delivery time will correspond to the item whose delivery time is longer.
The customer will have 5 days to check the integrity of all the products in the order and to verify that everything they owe is included in the included products. After these 5 days the shipment will be considered accepted and claims for damage or failures with the shipment will not be accepted. If there are damages to the shipment, they must include the carrier's receipt indicating that it is defective or damaged.
An order will be considered delivered when the delivery receipt is signed by the customer. It is in the next 5 days when the client must verify the products upon receipt and expose any objections that may exist.
If you receive a product damaged by transport, it is advisable to contact us within the first 24 hours to be able to claim the incident from the transport company. In the same way, it is advisable to leave a record to the transport company.

DISMISSAL:
For these purposes, Royal Bio informs that the Consolidated Text of the General Law for the Defense of Consumers and Users (TRLGDCU) establishes several options to be able to exercise the right of withdrawal. Among them, it includes the possibility of doing so by filling out a form electronically. In order to shorten the time and so that you can make the return in a comfortable way and without delays, at Royal Bio we advise you to use this option and fill out the withdrawal form.

In accordance with current legislation, the contract concluded may be rescinded, without the need to justify such decision and without penalty of any kind, within a period of 14 calendar days from receipt of the merchandise by the customer. To do this, the conditions set out in this document must be met: withdrawal form.

The consumer will only be responsible for the decrease in value of the goods resulting from handling them other than that necessary to establish their nature, characteristics or operation.

The right of withdrawal will not be applicable to contracts that refer to:
The provision of services, once the service has been completely executed, and if the contract imposes a payment obligation on the consumer or user, when the execution has begun, with prior express consent of the consumer or user and with the knowledge on their part. that, once the employer has fully executed the contract, he will have lost his right of withdrawal.
The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the entrepreneur cannot control and that may occur during the withdrawal period.
The supply of goods made in accordance with the specifications of the consumer and user or clearly personalized.
The supply of goods that may deteriorate or expire quickly.
The supply of sealed goods that are not suitable for return for health protection or hygiene reasons and that have been unsealed after delivery.
The supply of goods that, after delivery and taking into account their nature, have been inseparably mixed with other goods.
The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered within 30 days, and whose real value depends on market fluctuations that the entrepreneur cannot control.
Contracts in which the consumer and user have specifically requested the businessman to visit them to carry out urgent repair or maintenance operations; If, during that visit, the businessman provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods. .
The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
Contracts concluded through public auctions.
The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of performance.
The supply of digital content that is not provided on a material medium when performance has begun and, if the contract imposes a payment obligation on the consumer or user, when the following conditions are met:
The consumer or user has given prior consent to start the execution during the period of the right of withdrawal.
The consumer or user has expressed their knowledge that, consequently, they lose their right of withdrawal; and.
The employer has provided confirmation in accordance with article 98.7 or article 99.2.
Once we receive the product(s), we will refund your money according to the payment method you used:

If you paid by card, we will credit your account within 48 to 72 hours.
If you made the payment by transfer, we will ask you for an account number to make the payment. Keep in mind that it may take up to 48 business hours for it to be reflected in your bank account.
For the rest of the payment methods, we will ask you for an account number to make the payment.
You will only be responsible for the decrease in value of the goods resulting from their handling other than that necessary to establish their nature, characteristics or operation.

RETURN CONDITIONS:
Only returns of unsealed material in perfect condition will be accepted.
Such returns will be processed as commercial returns, since there is no law that regulates return rights between companies, and such procedures are regulated according to Royal Bio's conditions.
Returns will not be accepted for products that have a broken factory security seal.
Royal Bio reserves the right to deny the return if any anomaly is detected in the returned product.

CANCELLATION OF ORDERS:
Those order cancellations that involve a return to the customer and that are by bank transfer will have a maximum period of 30 days for administrative procedures, although we try to ensure that the period is not longer than 7 days.